This Privacy Policy explains how Kolkata Tour Guides processes personal data in connection with its website and private guided culinary and market tour services in Kolkata.
We use personal data to respond to inquiries, arrange consultations, confirm availability, collect dietary and route preferences, manage bookings and payments, coordinate meeting details, deliver guided tours, provide post-tour recommendations, maintain records, improve service quality, and meet legal, accounting, and security obligations.
We may share personal data with payment processors, website hosting and technical support providers, communication tools, and other service partners that help us operate bookings, payments, and customer support. These parties may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security.
We may disclose personal data when required to comply with law, a court order, or a lawful request from a public authority, or when disclosure is needed to establish, exercise, or defend legal claims. We may also share information to protect the rights, safety, or security of our business, users, or others.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or objection to certain processing. Where consent is the basis for processing, a person may also withdraw consent for future processing of that kind.
To protect privacy, we may ask for information needed to verify a request and to understand the data involved. We may decline or limit a request where the law permits, including where retention is required for accounting, security, dispute resolution, or other lawful purposes.
We keep personal data only for as long as needed to manage inquiries, bookings, payments, tour coordination, recordkeeping, dispute handling, and legal compliance. When data is no longer required, we delete it or anonymize it within a reasonable period, subject to applicable law and operational needs.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version will apply from its stated effective date.
We may collect identification and contact details, booking and payment information, dietary preferences or restrictions shared for route planning, meeting-point and scheduling details, communication records, and limited technical data such as device or browser information. We also process information needed to confirm group size, requested language, and route suitability for a specific guest or tour.
Data is received when a user submits a consultation request, makes a booking, communicates by email or phone, or shares details needed to arrange a private culinary route. We may also obtain information from payment processing, booking administration, and basic website interaction records generated by the site.
Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and analytics cookies that help us understand site performance and usage patterns. We do not use cookies to collect more information than is reasonably needed for these purposes.
Our website may use browser settings, consent tools where available, and standard device controls to limit or block cookies. Disabling some cookies may affect site functions such as form handling, preference storage, or basic analytics.
